Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return & a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, which is sent to you via Email.

Here are certain points to be noted while requesting a refund:

• Items available for returns (and refunds) must be unused, intact, and in their original packaging.
• Watches that have been worn extensively or have scratches on the bracelet and case do not qualify for exchange or return.
• Refunds will only be processed after we receive the watch.
• The box that the watch originally comes with, should also be intact when it reaches us, if it's a case of a refund. 
• The refund will only be processed after the order passes the Quality Check at our facility upon receipt.

To start a return, you can contact us at support@axell.in

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@axell.in

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.